Pendampingan Program Digitalisasi Koperasi Karyawan Tower Berbasis Mobile Application sebagai Upaya Efisiensi Layanan

Abstract

The Tower Employees Cooperative (Kopkar Tower) faced administrative challenges because member management, transaction recording, and loan applications were still handled conventionally and manually. This Community Service Program aimed to transform the cooperative’s operational system through mobile application-based digitalization. The implementation consisted of situation and needs analysis, application development, socialization and technical assistance, and monitoring and evaluation for system sustainability. The developed application integrated member registration, digital credit applications, and profit-sharing (SHU) reports that could be accessed anytime. The assistance program resulted in a 60% improvement in service-time efficiency and ensured greater accuracy of transaction data. The activity was conducted on Saturday, May 9, 2026, for eight hours at the Tower Employees Cooperative, involving 16 participants consisting of cooperative administrators and members. The program was relevant to the cooperative’s needs in the current digital era and is expected to increase member participation in developing a sustainable digital economic ecosystem.